Shipping & Returns
Simple support before and after your order
We want your HITOMO order to arrive smoothly and feel right in your space. Below is a simple overview of our shipping, returns, and refund process.
Shipping
Order Processing
Most orders are processed within 1-2 business days after payment is confirmed. During holidays, promotions, or high-volume periods, processing may take slightly longer.
Shipping Area
We currently ship to addresses within the United States and Canada. If your shipping address is outside these regions, please contact us before placing an order.
Delivery Time
Estimated delivery usually takes 3-7 business days after the order ships. Delivery times may vary depending on your location, carrier delays, weather, customs processing, or peak season volume.
Shipping Cost
Shipping costs, if any, are shown at checkout before payment. Promotional free shipping may be available on eligible orders.
Tracking
When your order ships, you will receive a shipping confirmation email with tracking information if tracking is available.
Returns
Return Window
We accept eligible returns within 14 days of delivery.
Return Condition
Returned items must be unused, clean, and in their original condition with original packaging when possible. Items that show signs of use, stains, damage, or missing parts may not be eligible for a full refund.
How to Start a Return
Email [email protected] with your order number, the item you want to return, and the reason for return. We will reply with return instructions.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Damaged or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery. Please include your order number and photos of the item and packaging so we can review the issue quickly.
Refunds & Exchanges
Once your return is received and inspected, we will notify you of the refund status. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.
If you need a different size or style, contact us and we will help you place a new order or guide you through the return process.
Final sale items, used items, heavily damaged items, or items returned outside the 14-day return window may not be eligible for return.
Still need help? Contact us at [email protected].