Contact Us
How can we help?
Whether you are choosing a size, checking an order, or asking about care, we are here to help you find the right HITOMO product for your space.
Customer Support
Email: [email protected]
We usually reply within 1-2 business days.
Order Questions
For order changes, shipping updates, or return requests, please include your order number and the email used at checkout.
Product & Sizing Help
Not sure which size or style fits your room? Send us a photo or your floor measurements and we will help you choose.
Frequently Asked Questions
How soon will I hear back?
Most messages receive a reply within 1-2 business days.
Can I change my order after placing it?
Contact us as soon as possible. If the order has not shipped yet, we will do our best to help.
Do you help with sizing?
Yes. Send us your floor measurements and where the chair or rug will be used.